Processing
Orders are processed within 1–2 business days (Monday–Friday). You'll receive a confirmation email when your order is placed and a tracking email when it ships.
Delivery times
Standard tracked shipping: 6–10 business days. Times are estimates and can be longer during peak holiday weeks or due to carrier delays. To be sure your calendar arrives before December 1, we recommend ordering by early November.
Shipping cost
Shipping is free on every order.
Skip the Line
If you add Skip the Line at checkout, your order is prioritized and dispatched ahead of standard orders.
Tracking
Every parcel ships with a tracking number. Follow it on our Track Your Order page. Tracking may take 24–48 hours to show the first scan.
Address issues
Please double-check your address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange re-delivery (re-shipping fees may apply).
Lost or damaged parcels
If your parcel is marked delivered but hasn't arrived, check with neighbours and your local carrier first, then email us within 7 days. Orders with Shipping Protection are replaced free of charge if lost, stolen or damaged in transit.
Questions? support@doxiejoy.store